Retail POS: Returns, Voids and Corrections

STEP 1

Before you start

Identify the original invoice, items, quantities and reason; confirm company return/void policy and supervisor requirements.

STEP 2

Open the relevant invoice history, return or void function supported by the POS version.

STEP 3

Select the affected lines and quantities, confirm stock effects and any authorized refund method.

STEP 4

Apply the approved action once; do not edit completed financial transactions outside the supported workflow.

STEP 5

Review reversal/return documents, stock effects and cashier totals for accuracy.