Select the correct company
Open the applicable sales return / credit note workflow in Main ERP and confirm the company and accounting period.
Related guide: Sales InvoiceEnter transaction details
Choose the appropriate original invoice, returned items and reason and complete the header and line details displayed in the current ERP form.
Review before saving
Confirm dates, quantities, amounts, related accounts and supporting references. Do not post or approve if any total looks incorrect.
Save with your permissions
Save the sales return / credit note transaction; where approval or posting is required, follow the organization’s authorization process.
Verify the result
Find the saved transaction by reference and check its status and related stock or ledger effect, if applicable. Avoid saving a duplicate.