ZOVRO ERP
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ZOVRO LEARNING CENTER

Hotel: Change or Cancel a Reservation

Handle date, room and cancellation changes with an audit trail.

STEP 1

Before you start

Locate the original reservation and confirm the guest identity and requested change.

STEP 2

Open the correct workspace

Open the reservation details and choose the supported Edit, Move or Cancel action.

STEP 3

Complete the operation

Update dates, room choice or status only after reviewing availability and cancellation conditions.

STEP 4

Review and confirm

Save the approved change and confirm any deposit or folio adjustments through the proper workflow.

STEP 5

Check the result

Check availability and reservation history reflect the updated booking.

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