ZOVRO ERP
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ZOVRO LEARNING CENTER

Troubleshoot a Document That Will Not Save

Basic safe checks for validation and duplicate document errors.

STEP 1

Read the validation message

Stay on the current screen and review the field-level or top-level error shown by ERP.

Related guide: Main Erp Navigation
STEP 2

Confirm company and period

Verify the company, date and accounting period are correct and currently open.

STEP 3

Check required details

Review missing master data, quantities, account selections, permission and duplicated references.

STEP 4

Retry carefully

Check whether the transaction was already saved before retrying; avoid creating duplicate invoices or vouchers.

STEP 5

Contact support

Send the document type, non-sensitive error details and time to your support team; never share credentials.